Privacy Policy
Last updated: 16 July 2026 · Effective date: 13 July 2026
This Privacy Policy explains how Sentinella LLC, operating as Sentinella Global and Sentinella Mare ("Sentinella," "we," "us," or "our"), collects, uses, shares, and protects personal data when you visit sentinellaglobal.com (the "Site"), use the Sentinella Mare platform (the "Platform"), or otherwise interact with us.
We process personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679, the "GDPR") and applicable national data protection laws.
1. Who We Are (Data Controller)
The data controller responsible for your personal data is:
Sentinella LLC
8 The Green STE A
Dover, DE 19901, United States
European headquarters: Brussels, Belgium
Privacy contact: james@sentinellaglobal.com
We have not appointed a Data Protection Officer, as we are not required to do so under Article 37 GDPR. All privacy enquiries should be directed to the contact above.
2. Personal Data We Collect
2.1 Data you provide to us
- Contact and demo requests. When you request a demo, contact us by email, or fill in a form on the Site, we collect your name, business email address, company name, job title, and any information you include in your message.
- Account and subscription data. If you subscribe to the Platform, we collect the information needed to create and administer your account: name, business email, company details, billing information, and subscription tier.
- Platform interactions. If you use in-Platform features, including our AI assistant ("Maria"), we process the queries and content you submit in order to provide the feature, maintain security, and improve the service. Do not submit personal data of third parties or sensitive personal data to the assistant.
- Newsletter and updates. If you sign up for updates or downloadable resources, we collect your name and email address.
- Correspondence. Records of your communications with us, including support requests.
2.2 Data we collect automatically
- Usage and device data. When you visit the Site or use the Platform, we automatically collect technical data such as IP address, browser type and version, device type, operating system, pages visited, referring URL, and timestamps.
- Cookies and similar technologies. See Section 8 below.
2.3 Data we do not collect
The Platform provides intelligence about maritime assets, infrastructure, and publicly observable events. It is not designed to process special categories of personal data (Article 9 GDPR), and we ask that you do not submit such data to us.
3. Why We Process Your Data (Purposes and Legal Bases)
| Purpose | Legal basis (Art. 6 GDPR) |
|---|---|
| Responding to demo requests, enquiries, and correspondence | Legitimate interests (Art. 6(1)(f)) — responding to your request |
| Providing and administering Platform subscriptions, including billing and support | Performance of a contract (Art. 6(1)(b)) |
| Sending newsletters, compliance updates, and marketing communications | Consent (Art. 6(1)(a)) — you may withdraw at any time |
| Operating, securing, and improving the Site and Platform | Legitimate interests (Art. 6(1)(f)) — network and information security, service improvement |
| Complying with legal obligations (tax, accounting, regulatory requests) | Legal obligation (Art. 6(1)(c)) |
| Establishing, exercising, or defending legal claims | Legitimate interests (Art. 6(1)(f)) |
Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms. You may object at any time (see Section 7).
4. Who We Share Data With
We do not sell personal data. We share personal data only with:
- Service providers (processors) who help us operate the Site and Platform, under contracts that comply with Article 28 GDPR. Our current sub-processors are:
| Provider | Purpose | Location |
|---|---|---|
| Google LLC (Google Analytics) | Site analytics — loaded only after you consent; no data is sent to Google if you decline (see Section 8.1) | USA / EU |
| Google LLC (Google Workspace / Gmail) | Email and business correspondence | USA / EU |
| Tally B.V. | Contact and demo request forms | Belgium (EU) |
| Stripe, Inc. | Payment processing for subscriptions | USA / EU |
| HubSpot, Inc. | Customer relationship management | USA / EU |
| Vercel Inc. | Frontend and Platform hosting, global content delivery (CDN), and serverless functions | USA / EU |
| Neon, Inc. | Database for account, subscription, transaction, and billing records | USA / EU |
| Upstash, Inc. | Data caching infrastructure for the Platform | USA / EU |
| Railway Corp. | Backend services and real-time data relay infrastructure for the Platform | USA |
| Convex, Inc. | Database services for email and waitlist registration | USA |
| GitHub, Inc. (Microsoft) | Source-code version control and CI/CD deployment pipeline | USA |
| Anthropic, PBC | Large language model services powering the in-platform assistant ("Maria") | USA |
| Functional Software, Inc. (Sentry) | Error monitoring and application diagnostics | USA / EU |
| Slack Technologies (Salesforce, Inc.) | Internal business communications, including handling of customer enquiries and support | USA / EU |
Payment card details are collected and processed directly by Stripe; we do not store full card numbers. We will update this list as our providers change.
- Professional advisers (lawyers, accountants, auditors) where necessary.
- Authorities where required by law, court order, or to protect legal rights.
- A successor entity in the event of a merger, acquisition, or asset sale, subject to this Policy.
5. International Data Transfers
Sentinella LLC is established in the United States with operations in Belgium. Where personal data collected in the European Economic Area is transferred to the United States or other countries without an adequacy decision, we implement appropriate safeguards under Chapter V GDPR, including the European Commission's Standard Contractual Clauses, supplemented where necessary by additional technical and organisational measures. You may request a copy of the relevant safeguards via the privacy contact above.
6. How Long We Keep Data
- Enquiry and demo request data: up to 24 months after our last interaction, unless a business relationship develops.
- Account and subscription data: for the duration of the contract and up to 7 years thereafter where required for tax, accounting, or legal purposes.
- Marketing data: until you withdraw consent or unsubscribe.
- Technical logs: typically 12 months, unless needed longer for security investigation.
7. Your Rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you (Art. 15);
- Rectify inaccurate or incomplete data (Art. 16);
- Erase your data in certain circumstances (Art. 17);
- Restrict processing in certain circumstances (Art. 18);
- Data portability — receive your data in a structured, commonly used, machine-readable format (Art. 20);
- Object to processing based on legitimate interests, and to direct marketing at any time (Art. 21);
- Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal (Art. 7(3)).
To exercise any of these rights, contact james@sentinellaglobal.com. We will respond within one month, extendable by two further months for complex requests. We may need to verify your identity before acting on a request.
You also have the right to lodge a complaint with a supervisory authority — in Belgium, the Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit, dataprotectionauthority.be) — or with the supervisory authority of your habitual residence or place of work.
8. Cookies
The Site uses the following categories of cookies and similar technologies:
| Category | Purpose | Basis |
|---|---|---|
| Strictly necessary | Site operation and security | Legitimate interests — no consent required |
| Analytics | Understanding how visitors use the Site so we can improve it | Consent (via cookie banner) |
| Functional / embedded content | Embedded forms and scheduling tools (e.g. demo booking) | Consent (via cookie banner) |
Non-essential cookies — including Google Analytics cookies — are set only after you give consent through our cookie banner. You can change or withdraw your cookie preferences at any time via the cookie settings link in the Site footer, and you can also control cookies through your browser settings.
8.1 When Google Analytics loads
We want to be precise about this, because it is easy to describe misleadingly. We run Google Analytics in Google's "basic" consent mode, which means the Google Analytics tag is not loaded at all until you accept analytics cookies. Until then, your browser makes no request to Google, and your IP address is not disclosed to Google. If you decline, or simply ignore the banner and carry on reading, nothing is sent.
If you accept, we load Google Analytics and it sets its cookies (_ga and similar), which let us recognise returning visitors and measure sessions over time. Google acts as our processor for this, and the data is transferred subject to the safeguards described in Section 5.
You can withdraw consent at any time using the "Cookie Settings" link in the Site footer. Withdrawing stops further collection and deletes the Google Analytics cookies from your browser. Withdrawal is as easy as giving consent, and costs you no functionality: nothing on this Site depends on analytics.
9. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction, taking into account the state of the art, the risks presented, and the nature of the data processed (Art. 32 GDPR). No system is perfectly secure; if we become aware of a personal data breach likely to result in a risk to your rights, we will notify the competent supervisory authority and, where required, affected individuals in accordance with Articles 33–34 GDPR.
10. Children
The Site and Platform are business tools intended for professional users. They are not directed at children under 16, and we do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date at the top reflects the most recent revision. For material changes affecting how we use your personal data, we will provide reasonable notice — for example by email to account holders or a prominent notice on the Site.
12. Contact
Questions, requests, or concerns about this Policy or our data practices:
Sentinella LLC — Privacy
8 The Green STE A, Dover, DE 19901, United States
james@sentinellaglobal.com