Legal

Terms & Conditions

Last updated: 13 July 2026 · Effective date: 13 July 2026

These Terms & Conditions ("Terms") govern your access to and use of the website sentinellaglobal.com (the "Site") and the Sentinella Mare intelligence platform, dashboards, scores, reports, and related services (together, the "Services"), operated by Sentinella LLC, 8 The Green STE A, Dover, DE 19901, United States, with European headquarters in Brussels, Belgium ("Sentinella," "we," "us," or "our").

By accessing the Site or using the Services, you agree to these Terms. If you are using the Services on behalf of a company or other organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation. If you do not agree to these Terms, do not use the Services.

In plain language: Sentinella Mare provides threat intelligence and risk scoring to support your decisions — it does not replace your own judgment, your compliance obligations, or professional advice. Use the platform lawfully, don't misuse or resell our data, and understand that intelligence products deal in probabilities, not certainties.

1. The Services

Sentinella Mare is a maritime hybrid threat intelligence platform. It aggregates and analyses signals — including cyber, geopolitical, grey-fleet, disinformation, and weather-related indicators — to produce risk assessments, exposure scores, alerts, and reports relating to maritime assets and infrastructure.

Specific features, coverage areas, data sources, and service levels depend on your subscription tier and are described in your order form or subscription agreement (the "Order"). If there is a conflict between these Terms and a signed Order, the Order prevails.

2. Important Nature of Intelligence Products

You acknowledge and agree that:

The Services provide decision-support intelligence, including probabilistic and predictive assessments. They are inherently subject to uncertainty and do not guarantee that any event will or will not occur.
The Services do not constitute legal, regulatory, financial, investment, or insurance advice. Outputs referencing regulatory frameworks (such as NIS2, the CER Directive, or national circulars) are informational aids and do not constitute a legal determination of your compliance status.
You remain solely responsible for your own operational, security, compliance, and commercial decisions, and for meeting your own regulatory obligations.
AI-generated content. The Platform includes AI-assisted features, including an in-platform assistant ("Maria"). AI-generated responses are produced automatically, may contain errors or omissions, and are provided for informational decision-support only. You should verify AI-generated outputs before relying on them for any operational, compliance, or commercial decision.

3. Accounts and Subscriptions

You must provide accurate account information and keep credentials confidential. You are responsible for activity under your account.
Access is licensed per the seats, assets, or usage limits in your Order. Credentials may not be shared beyond authorised users.
Fees, billing frequency, renewal, and termination terms are set out in your Order. Unless the Order states otherwise, subscriptions renew automatically for successive terms unless either party gives notice of non-renewal before the renewal date.
We may suspend access for material breach of these Terms, non-payment, or security risk, with notice where reasonably practicable.

4. Acceptable Use

You agree not to, and not to permit any third party to:

Use the Services in violation of applicable law, including sanctions, export control, and data protection laws;
Use the Services to plan, facilitate, or carry out any unlawful act, or to cause harm to any vessel, port, infrastructure, or person;
Resell, sublicense, redistribute, or make the Services or any substantial part of their outputs available to third parties, except as expressly permitted in your Order;
Scrape, crawl, harvest, or extract data from the Services by automated means, or use the Services or their outputs to train machine-learning models, without our prior written consent;
Reverse engineer, decompile, or attempt to derive the source code, models, methodologies, or scoring logic underlying the Services, except to the extent such restriction is prohibited by applicable law;
Circumvent usage limits, access controls, or security measures, or probe or test the vulnerability of the Services without written authorisation;
Remove or obscure proprietary notices, or misrepresent outputs of the Services as your own or as those of another provider;
Use the Services to develop a competing product or service.

We may investigate suspected violations and cooperate with authorities where required.

5. Intellectual Property

Our IP. The Services — including the platform software, the MHTES scoring methodology, models, databases, dashboards, reports, documentation, trademarks, and all related intellectual property — are and remain the exclusive property of Sentinella LLC and its licensors. No rights are granted except as expressly set out in these Terms or your Order.
Your licence. Subject to payment and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence during your subscription term to access and use the Services, and to use reports and outputs for your internal business purposes.
Your data. You retain all rights in data you submit to the Services ("Customer Data"). You grant us a licence to process Customer Data to provide and improve the Services, consistent with our Privacy Policy and any data processing agreement between us.
Aggregated insights. We may use aggregated, de-identified usage data that does not identify you or any individual to improve our models and Services.
Feedback. If you provide suggestions or feedback, we may use it without restriction or obligation.

6. Third-Party Data and Sources

The Services incorporate data from third-party and public sources (for example, vessel tracking data, weather data, and open-source reporting). We do not control and cannot guarantee the accuracy, completeness, or timeliness of third-party data. Third-party data may be subject to additional licence terms notified to you.

7. Confidentiality

Each party will protect the other's confidential information with at least the same care it uses for its own (and no less than reasonable care), use it only for purposes of the business relationship, and not disclose it except to personnel and advisers under confidentiality obligations, or where required by law. Client identities and engagement details are treated as confidential by default.

8. Warranties and Disclaimers

We warrant that we will provide the Services with reasonable skill and care and substantially in accordance with the applicable Order.

Except as expressly stated in these Terms or an Order, the Services and all outputs are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Services will be uninterrupted, error-free, or that any risk assessment, score, forecast, or alert will be accurate or complete, or that any event will be predicted or prevented.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, or data, arising out of or relating to these Terms or the Services, even if advised of the possibility of such damages;
Each party's total aggregate liability arising out of or relating to these Terms or the Services will not exceed the fees paid or payable by you to Sentinella in the twelve (12) months preceding the event giving rise to the claim, or one hundred euros (€100) if you have paid no fees;
Sentinella will have no liability for decisions, actions, or omissions taken by you or any third party in reliance on the Services or their outputs, including operational, routing, security, compliance, investment, or underwriting decisions.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, gross negligence where non-excludable, or death or personal injury caused by negligence.

10. Indemnification

You will defend and indemnify Sentinella against third-party claims arising from (a) your Customer Data, (b) your use of the Services in violation of these Terms or applicable law, or (c) your breach of Section 4 (Acceptable Use). We will defend and indemnify you against third-party claims that the Services, as provided by us and used in accordance with these Terms, infringe that third party's intellectual property rights, subject to customary exclusions and remedies (including modification, replacement, or termination with a pro-rata refund).

11. Dispute Resolution; Class Action Waiver

11.1 Informal resolution first

Before initiating any formal proceeding, the parties will attempt in good faith to resolve any dispute by negotiation between senior representatives for at least thirty (30) days after written notice of the dispute.

11.2 Arbitration

Any dispute arising out of or relating to these Terms or the Services that is not resolved informally will be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Wilmington, Delaware, in the English language, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek injunctive or equitable relief in court for infringement or misuse of intellectual property or confidential information.

11.3 Class action waiver

To the maximum extent permitted by applicable law, all claims must be brought in the parties' individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims.

If the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court rather than arbitration.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules, and excluding the United Nations Convention on Contracts for the International Sale of Goods.

If you are an entity established in the European Union and your Order so specifies, the Order may instead provide for Belgian law and the courts of Brussels; in that case the Order prevails over this Section and Section 11.2.

Nothing in this Section deprives you of the protection of provisions that cannot be derogated from by agreement under the law that would apply in the absence of this choice.

13. Export, Sanctions, and End Use

You represent that you are not located in, organised under the laws of, or ordinarily resident in any country or territory subject to comprehensive sanctions, and that you are not a sanctioned or restricted party. You agree to comply with all applicable export control and sanctions laws in your use of the Services.

14. Changes to the Services and These Terms

We may improve or modify the Services, provided we do not materially reduce the core functionality of your paid subscription during its term. We may update these Terms from time to time; material changes will be notified to account holders by email or in-platform notice at least thirty (30) days before taking effect. Continued use after the effective date constitutes acceptance. If you object to a material change, you may terminate your subscription effective as of the change and receive a pro-rata refund of prepaid, unused fees.

15. General

Entire agreement. These Terms, together with your Order, the Privacy Policy, and any data processing agreement, are the entire agreement between us regarding the Services.
Assignment. You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger or sale of assets.
Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remainder will remain in effect.
No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
Notices. Legal notices to Sentinella must be sent to Sentinella LLC, 8 The Green STE A, Dover, DE 19901, USA, with a copy to james@sentinellaglobal.com.

16. Contact

Sentinella LLC
8 The Green STE A, Dover, DE 19901, United States
European headquarters: Brussels, Belgium
james@sentinellaglobal.com